Returns & Exchanges
At Octave Mettle, we strive for excellence in every order, but if you are not completely satisfied, we offer 30-day returns on all eligible items. Our goal is to ensure your shopping experience remains as seamless and resilient as the products we provide.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing